Refund policy

Zux Leather Craft

At Zux Leather Craft, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a 7-day return and exchange policy under the following conditions.

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📅 7-Day Return Window

You may request a return or exchange within 7 days of receiving your order.

After 7 days, unfortunately, we will not be able to process any return or exchange request.

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✅ Eligibility for Return

To qualify for a return:

• The item must be unused and in original condition
• The product must not be damaged by the customer
• The item must be returned with original packaging
• Proof of purchase (order number or receipt) is required

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❌ Non-Returnable Items

• Used or damaged products
• Items purchased on clearance or special discount offers
• Customized or personalized products

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🔄 Exchange Policy

If you received:

• A wrong item
• A defective product
• A damaged item

We will offer a replacement after verification. Please contact us within 24 hours of delivery with clear pictures as proof.

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💵 Refund Policy

• Refunds are processed after we receive and inspect the returned item.
• For COD orders, refunds will be issued via bank transfer or JazzCash.
• Shipping charges and booking amounts are non-refundable (unless the mistake is from our side).

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🚚 Return Shipping

• Customers are responsible for return shipping charges unless the issue is due to our mistake.

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📲 How to Request a Return

To initiate a return, contact us on WhatsApp:

📱 +92 3214146462

Please share your order number and reason for return.

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📌 Important Note

As all products from Zux Leather Craft are handmade using genuine leather, slight variations in texture, grain, or shade are natural characteristics of real leather and are not considered defects.